The citizen-centred approach to
Public Service delivery

The citizen-centred approach to Public Service delivery

Novoville CRM is an end-to-end citizen engagement platform that bridges the gap between citizens and local governments. We transform the delivery of public services making them more efficient, participatory, transparent and inclusive, while saving valuable resources for local authorities.

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Are you a member of a local authority?

Transform your council in a few weeks with Novoville’s out-of-the box, modular technology. Manage citizen requests, communication and resources in one place, automate processes, and get real-time visibility of organisational performance.

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Are you a resident looking for the app?

Report issues to your local authority, voice your opinion on important local matters, apply & pay for services, find out what’s happening in your city and volunteer - all from a single app.

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Testimonials

We are really happy to be engaging residents through this new approach. The more people who give their views, the better we can collectively improve services. We have moved from simple and often static questionnaires to interactive chatbot consultations that convert our questions to meaningful discussions and real-time analytics.

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Andy Street
Former Mayor of the West Midlands

We wanted residents to work with us on a new Local Plan to ensure Watford continues to be a vibrant and thriving place. The interactive online chat by Novoville helped make sure that local people were in charge of the change that was happening in our town. Taking part in this meant that you could have your say on the future of Watford.

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Peter Taylor
Mayor of Watford

We keep a database of specific concerns that people write, phone or email us about, but what we want is a well-informed understanding of the bigger picture when it comes to people's perception of road safety in the island. Novoville is a good tool for obtaining this qualitative data and the public will use it to let us know their views.

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Barry Brehaut
President of Environment & Infrastructure Committee, States of Guernsey

Novoville CRM

We help you to facilitate citizen-centric interactions

85+
Partner Councils
500K+
Active Users per Month
1.6M+
Resolved Citizen Requests
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For local authorities

Novoville CRM is the #1 citizen engagement platform for local authorities. The system provides all the necessary tools that simplify everyday interactions between residents and their local government, building a relationship of trust between them. Citizen requests, forms, comms, FAQs, payments, consultations and volunteering activities can all be managed and monitored centrally, creating a one-stop shop for both end-users and council employees.

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Mobile Apps

Residents can use any iOS or Android device to interact with their local authority, boosting citizen satisfaction.

Incident Management

Manage citizen requests efficiently by automatically assigning them to the relevant employee or contractor, speeding up resolution.

Multi-channel communication

Communicate with residents 24/7 via push notifications, SMS, email or social media, reducing the load on your frontline agents.

e-Payments

Manage payments for local services easily and quickly, reducing transaction costs and speeding up collectability.

Chatbot Consultations & Mobile Polls

Reach a wide number of residents quickly and get their opinion on any local priority, through social media and mobile apps.

Volunteering

Recruit volunteers, assess their capabilities and pair them up with people in need to meet the ever-increasing demand for social care services.

Knowledge Base

Curate and effortlessly share information with citizens, regarding FAQs, points of interest, events, procedures, useful phone numbers, etc.

Analytics

Design your next policies and de-risk decision-making with our statistical analysis tools. Enjoy unlimited administrator accounts and real-time insights.

Take the stress out of managing your city

Our cloud-based management dashboard provides real-time visibility of organisational performance, allowing you to make data-driven decisions while diminishing implementation time and costs. The visualisation of stats and insights enables accurate, instant and dynamic reporting to the rest of the organisation, so that you can focus on what matters most: improving residents’ quality of life.

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For residents
What can I do with the Novoville app?

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Our Blog

Read our latest news and reports from the industry

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A Digital Athens for All, Powered by Novoville

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Novoville Is A Pilot Partner In EU Project On Human-Assisted AI

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Democracy in Action: Larissa a Finalist in Innovation in Politics Awards with Novoville Technology

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Case studies

What better way to learn about us than to read what we have done for our clients

City of Athens

"The municipality's work becomes substantial and meaningful when it is tangible, when it has visible results for everyone. Novoville is the medium, the communication channel with the citizens, in a city where the municipality is present where and when it is needed. It is the mechanism that enables citizens to be heard when they speak..."

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Municipality of Trikala

"The system allows our city to 'breathe', supports efforts toward a cleaner environment, enables smooth mobility for individuals with disabilities, and encourages pedestrians and cyclists to utilise roads and sidewalks more effectively. It is through the collective efforts of all stakeholders that we can create a more sustainable and functional city..."

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Want to know more?

Please get in touch.

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